Literally meaning “replacement pilot”, Ersatzpilot gets customers compensation for delayed or cancelled flights and offers a useful notification function.
Details about Ersatzpilot
If a flight is cancelled, arrives late, or is subject to some other form of disruption, passengers usually have the right to compensation, the order of which depends on the severity of the occurrence. Nevertheless, airlines are not always willing to pay what they owe – and if they aren’t, passangers can pass on the case to a lawyer or a claims management company. While both of these options are easy enough to use, not particularly costly, quick, and usually successful, they have some stark drawbacks. Ersatzpilot, however, a service from Pinneberg, near Hamburg, handles the claim with no cost risk, no effort, and the assurance that it will pay out the compensation it gains.
Passengers who suffer a serious delay or cancellation can use Ersatzpilot at any time of day or night; all they need to do is fill out the online contact sheet and the company will check the situation. If all the information entered is correct, customers receive €150 for short-haul, €250 for medium-haul, and €450 for long-haul flights per person: the money is paid immediately, regardless of whether the airline compensates or not. An interesting feature comes in the form of Ersatzpilot’s flight notifications of late and cancelled flights – with information for passagners concerned about exactly how much compensation they can get with hardly any effort at all.